Terms and Conditions

We use a browser feature known as a "cookie", which assigns a unique identification to your computer. Cookies are typically stored on your computer's hard drive. Information collected from cookies is used by us to evaluate the effectiveness of our Site, analyze trends, and administer the company. The information collected from cookies allows us to determine such things as which parts of our Site are most visited and difficulties our visitors may experience in accessing our Site. With this knowledge, we can improve the quality of your experience on the company by recognizing and delivering more of the most desired features and information, as well as by resolving access difficulties. We also use cookies and/or a technology known as web bugs or clear gifs, which are typically stored in emails to help us confirm your receipt of, and response to, our emails and to provide you with a more personalized experience when using our Site.

We use third-party service provider(s), to assist us in better understanding the use of our Site. Our service provider(s) will place cookies on the hard drive of your computer and will receive information that we select that will educate us on such things as how visitors navigate around our site, what products are browsed, and general Transaction information. Our service provider(s) analyses this information and provides us with aggregate reports. The information and analysis provided by our service provider(s) will be used to assist us in better understanding our visitors' interests in our Site and how to better serve those interests. The information collected by our service provider(s) may be linked to and combined with information that we collect about you while you are using the company. Our service provider(s) is/are contractually restricted from using the information they receive from our Site other than to assist us.

By using our Site you are agreeing that we may use cookies for the purposes set out above.

We use the Personal Information for the purposes indicated at the time you provide us with such information, and/or otherwise for the purposes set out in this Privacy Policy and/or as otherwise permitted by law. We may make available the Personal Information that you provide to us to our affiliates, agents, representatives, trusted service providers and contractors for these limited purposes. We may also share Member's Personal Information with financial institutions, insurance companies or other companies in the case of a merger, divestiture, or other corporate reorganization. We may also share Members' Personal Information with law enforcement or regulatory agencies, as may be required by law. Any third party which receives or has access to Personal Information shall be required by us to protect such Personal Information and to use it only to carry out the services they are performing for you or for the company unless otherwise required or permitted by law. We will ensure that any such third party is aware of our obligations under this Privacy Policy and we will enter into contracts with such third parties by which they are bound by terms no less protective of any Personal Information disclosed to them than the obligations we undertake to you under this Privacy Policy or which are imposed on us under applicable data protection laws.

Specifically, when it is needed and permitted by law we can share information about you with the following parties:

You have the right to access your Personal Information and require correction, updating and blocking of inaccurate and/or incorrect data by sending an email to : support@cryptop.fm.

You may also request deletion or destruction of both the Account and Personal Information by sending an email to: support@cryptop.fm. The company will process your request except if this is not inconsistent with its legal and regulatory obligations.

Upon your written request, we will inform you of the Personal Information relating to you that we hold and the use and general disclosure of your Personal Information. We will also give you a copy of the Personal Information we have retained. There may be a minimal charge for accessing your Personal Information.

We have implemented security measures to ensure the confidentiality of your Personal Information and to protect your Personal Information from loss, misuse, alteration or destruction. Only authorized personnel of the company have access to your Personal Information, and this personnel is required to treat the information as confidential.

The security measures in place will, from time to time, be reviewed in line with legal and technical developments.

We will hold your Personal Information only for as long as it is necessary for us to do so, having regard to the purposes described in this Privacy Policy and our own legal and regulatory requirements. In accordance with our record keeping obligations we will retain Accounts and Personal Information for, at least a period of five years after they are closed by Members.

There may be links from our Site to other sites and resources provided by third parties. This Privacy Policy applies only to our Site. Accessing those third party sites or sources requires you to leave our Site. We do not control those third party sites or any of the content contained therein and you agree that we are in no way responsible or liable for any of those third party sites, including, without limitation, their content, policies, failures, promotions, products, services or actions and/or any damages, losses, failures or problems caused by, related to or arising from those sites. We encourage you to review all policies, rules, terms and regulations, including the privacy policies, of each site that you visit.

You have the right to ask us not to process your Personal Information for marketing purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your Personal Information. You can exercise the right at any time by contacting us at support@cryptop.fm.

Our Site policies, content, information, promotions, disclosures, disclaimers and features may be revised, modified, updated, and/or supplemented at any time and without prior notice at the sole and absolute discretion of the company. If we change this Privacy Policy, will take steps to notify all users by a notice on our Site and will post the amended Privacy Policy on the Site.

If you have any questions, comments, or concerns regarding our Privacy Policy and/or practices as it or they relate to the company, please contact us at support@cryptop.fm.

The User who has paid for the company Services i.e. paid a transaction fee or has funded his account may request a Refund or Return in accordance with the Eligibility Criteria as further set out herein.

Refund/Return will only be considered where the User complies with the Eligibility Criteria in full. Where the User fails to meet any of the Eligibility Criteria, the company shall have the right, in its sole discretion, to decline the User’s request for a Refund/Return.

In order to apply for a Refund/Return, the User must request and complete a Refund Form/Return Form and send the respective form to the company support address - support@cryptop.fm

To prevent Prohibited Conduct, all payments and information related to Refund/Return may be verified by the company. In such case, the company may request the User to provide certain documents, including, but not limited to, identification documents, copy of the User’s Payment Card and Invoice or/and any other prove of the fact that disputed payment was made. In case if the User fails to provide appropriate documents or information within three (3) days upon the company request or in case of any doubts as to the authenticity of the provided documents, the company shall be entitled to decline the User’s Refund/Return request.

The company shall process the User’s Refund Form/Return Form as soon as it is reasonably practicable. Response times will vary depending on stated reasons for the request. In any case, the company shall notify the User on the outcome of the request in accordance with the timescales set out herein.

Refund/Return request will only be approved or declined after meticulous verification made by the company.

NOTE: Submission of Refund Form/Return Form does not guarantee that the User’s request will be satisfied.

Refunds are not possible for all transactions where the customer is purchasing CryptoCurrency. However, in case of customer changed his mind and would like to return purchased Crypto Currency the company would be able to buy it back based on current market rate minus the service fee for the transaction. In other words, customer can exchange purchased Crypto Currency (i.e. BitCoin) for any existing Digital Currency (i.e. PayPal) or Payment Method (i.e. Credit Card payment or Bank Transfer).

The reason for such policy is the fact that the price of CryptoCurrency changes constantly thus the value of purchased Crypto Currency on the moment of refund will be different.

on to decide if such cases are eligible for customer compensation based on the previous partnership between the company and the customers.

Refunds are possible for 30 days from the exchange operation. The company will charge the customer the one-time refund fee of 5% of the transacted amount plus any additional service fees incurred by sending customer via the original payment method.

For example if customer has purchased Digital Currency via Money Gram money transfers and would like to get a refund he would have to send the purchased digital currency back in full amount of the refunded transaction, the company in return would send money back via Money Gram deducting the transfer fee's, as result customer would get his original payment less 5% and less Money Gram transfer fees.

Purchasing Amazon.net Gift Card from the company website, customer should redeem the balance right away after purchase, because transactions are non-refundable.

If the client is not able to redeem the card’s balance due to limitations of his Amazon.net account, the company might consider taking the card back, however, if there is no balance on the card or balance is not full the company will not be able to refund the transaction.

Force majeure:

- The company does not take liability for cases when the customer is not able to redeem Amazon.net gift card due to the fact that there is no balance or Gift Card code is invalid. At the moment of providing the customer with Amazon.net gift card code the company also provides a screenshot of gift card’s balance, ensuring that Gift Cards balance is checked at the moment of sending it to the customer.

- The company cannot be held liable for customer misusing the code or not ensuring the safety of it over the internet, because any party having access to customer’s email or device is able to redeem the code without customer’s authorization.

- Amazon.net does not provide services to investigate how Gift Card was used, therefore the company will not be able to help to investigate the problem.

- It will be up to the company own discretion to decide if such cases are eligible for customer compensation based on the previous partnership between the company and the customers.

The use the Website and Services are at your own risk and the company shall not be responsible for any damages or losses of any kind that you shall incur as a result of modifications and enhancement and the termination and or suspension and/or discontinuation of the Website or any of the web site’s Services.

The company shall not be responsible for any damages or losses you may suffer as a result of your use or reliance on the content of any website to which links appear on the Website. Any third-party links, services, resources and information that we provide on or make available through the Website are not controlled by us. We make no warranties regarding such third-party services, resources, and information, and we will not be liable for your use of or reliance on such third-party services, resources or information.

You expressly agree that use of this web site is at your sole risk. We nor any of our respective employees, agents, or licensors warrant that this web site will be uninterrupted or error-free; nor do they make any warranty as to the results that may be obtained from the use of this web site.

You or we may suspend or terminate your account or your use of this Site at any time, for any reason or for no reason. Except for the withdrawal of accumulated funds, you will not be entitled to any remedy for discontinuing the services, all subject to our WD policy and applicable laws and regulations. We reserve the right to change, suspend, or discontinue all or any aspect of this Site at any time without notice.

You or we may terminate your account and services of this Site at any time, for any reason or for no reason. To cancel your services, please contact us.

Legal Restrictions: without limiting the undermentioned provisions, you understand that laws regarding financial contracts vary throughout the world, and it is your responsibility to make sure you properly comply with any law, regulation or guideline in your country of residence regarding the use of the Site. To avoid any doubt, the ability to access our Site does not necessarily mean that ourServices and/or your activities through the Site are legal under the laws, regulations or directives relevant to your country of residence.

1. The company may not make the Services available in all markets and jurisdictions and may restrict or prohibit the use of the Services from certain U.S. states or foreign jurisdictions ("Restricted Locations"). If you are registering to use the Services on behalf of a legal entity, you represent and warrant that (i) such legal entity is duly organized and validly existing under the applicable laws of the jurisdiction of its organization; and (ii) you are duly authorized by such legal entity to act on its behalf.
2. You further represent and warrant that you:
3. are of legal age to form a binding contract (at least 18 years old);
4. have not previously been suspended or removed from using our Services;
5. have full power and authority to enter into this agreement and in doing so will not violate any other agreement to which you are a party;
6. are not located in, under the control of, or a national or resident of
7. any Restricted Locations, or
8. .any country to which the United States has embargoed goods or services;

iii. are not identified as a "Specially Designated National;"

1. are not placed on the Commerce Department’s Denied Persons List;
2. will not use our Services if any applicable laws in your country prohibit you from doing so in accordance with these Terms.
3. Restricted Locations, we cannot provide our services to residents of the following Countries/States

• United States
• New York (NY)
• Georgia (GA)
• Connecticut (CT)
• New Mexico (NM)
• Washington (WA)
• Hawaii (HI)
• Afghanistan
• Bosnia and Herzegovina
• Cuba
• Ethiopia
• Iran
• Iraq
• Korea, Democratic People’s Republic of
• Lao People's Democratic Republic
• Sri Lanka
• Sudan
• Syrian Arab Republic
• Trinidad and Tobago
• Tunisia
• Uganda
• Vanuatu
• Yemen
• Lebanon
• Serbia
• Algeria
• Bangladesh
• Bolivia
• Cambodia
• China
• Kyrgyzstan
• Macedonia
• Nepal
• Nigeria
• Thailand

The company aims to ensure the integrity of any sensitive data it obtains, such as your account information and the transactions you make, using a variety of security measures and fraud controls. Securing your electronic transactions requires us to be provided with certain data from you, including your preferred deposit method.

For the purpose of Company’s KYC policy a ‘Customer’ means any of the following:

A person that maintains an account and/or has a business relationship with the Company;

A Person who has a Registered Account with Company and has a financial transaction or activity with the Company;

A Person on whose behalf the Registered Account is maintained (i.e. the beneficial owner);

Any other Person connected with a financial transaction which can pose significant reputation or other risks to Company.

The guidelines in respect of Customer relationship in the Company broadly includes the following: 

No account is to be opened in anonymous or fictitious/ name;

Accept Customers only after verifying their identity. Necessary checks before opening a new account are to be ensured so that the identity of the Customer does not match with any person with a known criminal background or the Customer is not connected with banned entities;

Classify Customers into various risk categories and, based on risk perception, apply the acceptance criteria for each category of Customers. Customer requiring very high level of monitoring, e.g. Politically Exposed Persons as explained may, if considered necessary, be kept in the High Risk Category.

Documentation requirements and other information to be collected in respect of different categories of Customers depending on perceived risk and compliances with Anti-Money Laundering Legislation.

Not to open an account or close an existing account, where the identity of the account holder cannot be verified and/or documents/information required could not be obtained/confirmed, as per the risk categorization, due to non-cooperation of the Customer or non-reliability of the data/ information furnished to Company.

Implementation of KYC should not become too restrictive and result in denial of the Company services to the general public.

The decision to open an account for Politically Exposed Person (PEP) should be taken at a senior level. It may, however, be necessary to have suitable built-in safeguards to avoid harassment of the customer. For example, a decision to close an account may be taken at a reasonably high level after giving due notice to the customer explaining the reasons for such a decision.

Under no circumstances, a Customer is permitted to act on behalf of another person.

The documents required for KYC policy:

- a copy of your valid passport with the signature page OR National ID OR Driving License;

- copies of your credit cards, used to make the deposit (Front side with only the last 4 digits, your name, and expiry date visible. Backside with the CVV covered and your signature showing);

- a copy of a recent utility bill in your name and address;

All the mentioned documents are required to be provided prior to conducting any activities in clients’ account, including but not limited to making deposits or trades.

The company holds the security of documentation at the highest priority and treats all documents it receives with utmost respect and confidentiality. All files we obtain are fully protected using the highest possible level of encryption at every step of the review process.

Company shall educate Customers on the objectives of the KYC program so that Customer understands and appreciates the motive and purpose of collecting such information. The Company shall prepare specific literature/ pamphlets, terms and conditions etc. so as to educate the Customer about the objectives of the KYC program. The front desk staff shall be specially trained to handle such situations while dealing with Customers.

Introduction of new technologies

Company shall pay special attention to any money laundering threats that may arise from new or developing technologies including on-line transactions that may favor anonymity, and take measures, if needed, to prevent their use in money laundering.

Closure of Accounts/Termination of Financing/Business Relationship

Where Company is unable to apply appropriate KYC measures due to non-furnishing of information and/or non-operation by the Customer, Company shall terminate Financing/Business Relationship after issuing due notice to the Customer explaining the reasons for taking such a decision. Such a decision shall be taken with the approval of key managerial persons authorized for the purpose.

While the KYC Policy will apply to all new Customers, the same would be applied to the existing Customers on the basis of materiality and risk. However, transactions with existing Customers would be continuously monitored for any unusual pattern in the operation of the accounts.

The KYC policy may be amended/ updated according to the current and effective legislation and international regulations.

If you have any questions please don’t hesitate to contact our customer support: support@cryptop.fm.

The company customers can withdraw their funds and benefits whenever they need to.

To request a partial or complete withdrawal of funds from your account, click on "Withdrawal request" in your account.

Please consider that we take 5-7 business days to process your withdrawal request. Corresponding withdrawals will take up to 3 business days to reach your credit card or bank account.

Feel free to contact our Customer support specialist if you have any questions.

According to generally acceptable AML rules and regulations, withdrawals must be performed only through the same bank account or credit/debit card that you used to deposit the funds.

Furthermore, when it comes to withdrawals, the Client may be required to present additional information and documents.